Customer Service Representatives | Miramar, FL
Pompano Beach, FL
About Albion Staffing Solutions:
Albion has been offering Temp; Contract and Direct Hire Staffing Services for 20-years from offices located throughout South Florida. Offering General Admin/Clerical and Light Industrial staffing services, Albion also specializes in the Logistics, Allied Healthcare and Banking industries.
* Inquire about our Incentive and Employee Referral Bonuses Plan * We are the highest paying Staffing Company in South Florida.
About this opportunity:
Inbound Customer Service Resumes needed!
PLEASE NOTE THAT ONLY ENGLISH/SPANISH SPEAKING CANDIDATES ARE NEEDED. MUST SPEAK, READ AND WRITE FLUENTLY IN BOTH.
INTERVIEWS WILL BE CONDUCTED FOLLOWED BY REQUIRED LANGUAGE TEST ON SITE.
***Week-long training*** REGULAR WORKING HOURS: Monday through Friday, 9:30am TO 6:00pm
Company offers competitive pay and full benefits (health, dental, vision, 401k, tuition reimbursement, PTO and holidays) $15.50/hr. with a $500 sign in bonus!
- The Bilingual CSR represents the company by addressing incoming telephone, digital, or written inquiries.
- The Bilingual CSR performs basic administrative, clerical, operational, customer support, and computational tasks. Typically works on routine and patterned assignments.
- The Bilingual CSR addresses customer needs, which may include complex benefit questions, resolving issues, and educating members.
- Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
- Escalates unresolved and pending customer grievances.
- Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
- High School Diploma or equivalent
- 2 years of customer service experience
- Strong customer service orientation
- Strong attention to detail
- Strong typing and computer navigation skills
- Previous inbound call center or related customer service experience
- Capacity to multi-task, including use of multiple computer applications simultaneously Effective verbal and listening communication skills
***Fluency in Spanish required***
Applicants will work in the customer's facility - located in Miramar, FL
- Strict Covid-19 Protocols applicable.
- Albion uses E-Verify to verify employment eligibility.
- Pre-Employment and random Drug and Background testing applicable.
- Only Local Candidates will be considered; no relocation provided.
- Reliable Transportation to/from the workplace is necessary.